Frequently Asked Questions

Clear answers about CASE3 delivery.

What is CASE3 APEX?

CASE3 APEX is our agentic orchestration platform. It connects specialised agents, enterprise context, Guidewire tools, governance and accountable human experts.

Does APEX replace Guidewire or implementation partners?

No. APEX plugs into the client programme and delivery ecosystem to improve understanding, coordination, validation and control.

What are Agentic RUN, BUILD and UPGRADE?

They are CASE3 execution models for operations, change delivery and modernisation across the Guidewire lifecycle.

Where does human accountability sit?

CASE3 experts remain accountable for material architecture, quality, business and production decisions, with explicit approval gates.

What is APEX CRUX?

APEX CRUX is the system-intelligence capability that turns code, configuration, integrations, incidents and documentation into usable context.

Which Guidewire products does CASE3 support?

CASE3 supports PolicyCenter, ClaimCenter, BillingCenter and Guidewire Cloud, including integration, data, upgrades and operations.

How do we begin?

Start with an executive demo or a focused assessment around a defined business or technology outcome.